Shipping Policies

Shipping

In most cases, credit card, prepaid, and account orders from stock will be shipped within 48 hrs. Back-ordered items will be shipped as soon as they are available. Back orders for items that can be restocked will be held for 5 weeks only. To maintain optimal freshness and quality, orders within the U.S. are shipped on via Priority Mail (2-3 days). Next day delivery is available at an additional cost. For international orders, shipment is generally made via First Class Airmail depending on the country of destination and charges are added to the invoice. As tea is a seasonal crop and many of our fine teas are produced in small quantities, an item may occasionally become sold out. If you don’t see something you’re looking for, ask! We are often able to special order items not listed in our catalogue. Special orders must be prepaid in full.

For returns of defective or incorrect merchandise, please contact a customer service representative for instructions. All returns require an authorization number. Do not return merchandise to us without a return authorization number. If damaged items are returned to us without authorization, it will void the carrier's insurance coverage and no refund or credit will be given. Return or Damage claims will be honored if requested within 14 days of receipt of goods. For our customers’ protection, sales of foods and perishable items are sold on a non-returnable and non-refundable basis. In case of damage, save all original packaging materials for carrier inspection. For USPS claims, you may be advised to take the item and all packaging materials to your post office.

Orders over $125.00 receive FREE SHIPPING within the U.S. Standard shipping charges apply for domestic (US) orders only.

Additional freight charges apply to international orders.

Samples of any of our loose leaf teas and tisanes are available at no charge with any order. There is a $6.95 shipping charge for samples not accompanying an order (limit 8 per request please)

Shipping Rates
Price Range U.S. Canada Others
$0 - 24.99 $6.95 18.00 28.00
$25 - 44.99 $7.95 19.00 30.00
$45 - 74.99 $9.95 28.00 38.00
$75 - 124.99 $12.95 32.00 42.00
+$125 Free 45.00 68.00