In most cases, credit card, prepaid, and account orders from stock will be shipped within 48 hrs. Backordered items will be shipped as soon as they are available. Back orders for items that can be restocked will be held for 5 weeks only. To maintain optimal freshness and quality, orders within the U.S. are shipped on via Priority Mail (2-3 days). Next day delivery is available at an additional cost. For international orders, shipment is generally made via First Class Airmail depending on the country of destination and charges are added to the invoice. As tea is a seasonal crop and many of our fine teas are produced in small quantities, an item may occasionally become sold out. If you donít see something youíre looking for, ask! We are often able to special order items not listed in our catalogue. Special orders must be prepaid in full.
For returns of defective or incorrect merchandise, please contact a customer service representative for instructions. All returns require an authorization number. Do not return merchandise to us without a return authorization number. If damaged items are returned to us without authorization, it will void the carrier's insurance coverage and no refund or credit will be given. Return or Damage claims will be honored if requested within 14 days of receipt of goods. For our customersí protection, sales of foods and perishable items are sold on a non-returnable and non-refundable basis. In case of damage, save all original packaging materials for carrier inspection. For USPS claims, you may be advised to take the item and all packaging materials to your post office.
Orders over $125.00 receive FREE SHIPPING within the U.S. Standard shipping charges apply for domestic (US) orders only.
Additional freight charges apply to international orders.