| Policies
In most cases, credit card, prepaid, and
account orders from stock will be shipped within 48 hrs. Backordered items
will be shipped as soon as they are available. Back orders for items
that can be restocked will be held for 5 weeks only. To maintain
optimal freshness and quality, orders within the U.S. are shipped on via Priority Mail (2-3
days). Next day delivery is available at an additional cost. For
international orders, shipment is generally made via First Class
Airmail depending on the country of destination and charges are added to
the invoice. As tea
is a seasonal crop and many of our fine teas are produced in small
quantities, an item may occasionally become sold out. If you don’t see
something you’re looking for, ask! We are often able to special order
items not listed in this catalogue. Special orders must be prepaid in
full.
For returns of defective or incorrect merchandise,
please contact a
customer service representative for instructions. All returns require an
authorization number.
Do not return merchandise to us without a return authorization number. If damaged items are
returned to us without authorization, it will void the carrier's insurance coverage and no refund
or credit will be given. Return or Damage claims will be honored if requested
within 14 days of receipt of goods. If a returned item cannot be replaced,
the credit may be applied toward other merchandise or for a refund. For our
customers’ protection, sales of foods and perishable items are sold
on a non-returnable and non-refundable basis.
In
case of damage, save all original packaging materials for carrier
inspection. For USPS claims, you may be advised to take the item and all
packaging materials to your post office.
Prices and availability are subject to
change without notice.
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